Privacy policy

What we access

Shopify: with your explicit OAuth consent, we read your products, orders (up to the last 365 days), and customers. Read-only — we never write to your store. Permissions: read_products, read_orders, read_all_orders, read_customers.

Meta (Facebook): with your explicit OAuth consent, we read your Business Managers, ad accounts, Facebook pages, ad-level campaign metrics, and post-level engagement (likes, comments, shares) for the pages you select. Read-only — we never post, advertise, or modify content on your behalf. Permissions: ads_read, business_management, pages_show_list, pages_read_engagement.

You: the email address you enter to receive your audit report.

Why we access it

To generate a one-time AI-powered audit of your e-commerce performance. We correlate your Shopify revenue + product data with your Meta ad spend and page engagement to identify funnel issues and recommend prioritized actions.

How long we keep it

Audit records (your selections + the generated report) are stored for 90 days so you can revisit your report URL. Shopify and Meta access tokens are stored until you revoke access via Shopify Admin or Facebook Settings, or until you request deletion (see below).

We never sell, share, or transfer your data to third parties, with one exception: aggregated, de-identified inputs are sent to Anthropic's Claude API to generate the audit text. No raw customer PII, email addresses, or order line-items are sent — only summary aggregates (totals, percentages, top-SKU shares).

How to delete your data

Meta: remove "ECOM HOUSE Audit Tool" from Facebook → Settings → Apps and Websites. Meta will notify us, and we will purge your Meta token, page tokens, ad-account selection, and cached snapshots within 30 days. You can check the deletion status at /data-deletion-status.

Shopify: uninstall the app from your Shopify Admin → Apps. Shopify will fire our shop/redact and customers/redact webhooks and we will purge associated data.

Manual request: email privacy@ecomhouse.com with the email address you used to receive your audit. We respond within 7 business days.

Data Controller

ECOM HOUSE GmbH, registered in Germany. Contact: privacy@ecomhouse.com.